This FAQ page answers common questions Malaysian players have about live casino game rules on 365judi — covering Bac Bo, Double Ball Roulette, Sic Bo Big Small and Lightning Dice — along with account access, mobile browser use, payments via Touch 'n Go eWallet, DuitNow or FPX, and where to find support or responsible play resources.
COMMON PLAYER QUESTIONS
Frequently Asked Questions on 365judi
The questions below cover the variant-specific rules that catch Malaysian players off guard, plus the practical account and payment paths you need before your first session on 365judi.
Does Bac Bo resolve a Tie the same way as standard baccarat?
Not quite. In Bac Bo, a Tie happens when both dice totals are equal — not when card values match. Because two dice per side produce totals from 2 to 12, Tie results occur more frequently than in a card-based shoe. Check the Tie payout at your chosen table before placing that bet, as it varies.
In Double Ball Roulette, do outside bets require both balls to win?
No — most outside bets win if either ball satisfies the condition. Red/black, odd/even and dozens all pay when at least one ball lands in the right position. The exception is the special inside bet, which requires both balls to land on the exact same number; that one carries a substantially higher payout as a result.
If I get a Triple in Sic Bo Big Small, does my Big bet still pay?
No. The Triple override is the most misunderstood rule in Sic Bo Big Small. When all three dice show the same face, both Big and Small bets lose regardless of the total. This applies at every Sic Bo table and is not a variant option — factor it into your session expectations from the start.
Does Lightning Dice pay differently for the same total each round?
Yes, and that is exactly the mechanic. Each round, a Lightning strike randomly selects certain totals and assigns elevated multipliers to them for that round only. If your total is not struck, it pays at the base rate. The multiplier assigned to a struck total also changes each round, so check the displayed value before placing a larger stake on it.
My login is not working — where do I start?
Start by checking that your username and password are entered correctly, then clear your browser cache or try a different mobile browser. If you still cannot get in, head to the /contact/ page or email us at [email protected] with your registered account details and we will look into it promptly.
Can I play Bac Bo and Lightning Dice on the same account?
Yes. Both live casino titles are accessible under the same 365judi account — no separate registration needed. Open the live casino lobby, browse to the relevant table, and your account balance carries across every game category including slots, sportsbook and fishing games.
What is the minimum deposit and which payment methods are accepted?
We do not publish a fixed minimum deposit amount here because it can vary by payment method. Touch 'n Go eWallet, DuitNow and FPX are the local payment rails we support for Malaysian players. Check the deposit screen in your account for the current minimums shown per method before you transfer.
Where do I find help for responsible play or to set account limits?
Our responsible play resources — including guidance on managing your play and understanding your options — are on the /responsible-play/ page. If you need to speak with us directly, email [email protected] or visit /contact/ and we will point you to the right tools.
REACH US DIRECTLY
How to Contact 365judi Support
365judi keeps its support routes straightforward. Whether your question is about a live table rule, a pending deposit via DuitNow, or an account issue, you can reach us through the channels below. Players in Kuching or Kota Kinabalu get the same response path — no separate regional queue.
Email Support
Send your question to [email protected]. Include your registered username and a brief description of the issue so we can respond accurately.
Contact Page
Use the form at /contact/ for account, payment or game-related queries. Keep your account details handy when you submit.
Responsible Play Page
Visit /responsible-play/ for self-management tools and guidance. This page is available to all registered account holders at any time.
ACCOUNT INFORMATION CHECKS
What to Verify Before You Start Playing
Before sitting down at a Bac Bo or Lightning Dice table on 365judi, it helps to confirm a few practical things. Review the published terms, confirm you meet the eligibility conditions that apply in your region, and know what to include if you need to raise a query — it saves time for everyone.
Published Terms
Read the terms and conditions before depositing. They cover how bonuses work, withdrawal conditions and any activity restrictions relevant to your account.
Eligibility Conditions
Access to 365judi is for adults who meet the applicable age and location conditions for online casino activity. Check these conditions before registering.
What to Include in an Enquiry
When contacting support, include your registered email or username, the game or payment method in question, and a brief description of what happened.